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The Athlete's Foot required a fully functioning Intranet
system for the chain, meeting an aggressive project deadline and
set of milestones.
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"Their track record of delivering projects to specification, on time and on budget gave us a great deal of comfort.
They certainly lived up to this reputation and in all respects delivered a project that exceeded our best expectations, despite the very tight deadlines that were imposed on them
." |
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Mr Michael Hirschowitz
Commercial Director, The Athlete's Foot
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Click here to view full case
study
Intranet TAF, PDF Brochure(193 KB) |
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Mirvac Hotels own and operate 25 hotels under brands including Sebel, Citigate Sebel, Quay West and Quay Grand.
The hotels are situated throughout Australia and New Zealand in stunning city, beachside and country locations with some resorts offering amenities such as day spas and championship golf courses.
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"The system was implemented in a professional manner, on time and on budget, and is generating impressive results for us." |
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Mr Andrew Turner
Chief Executive Officer, Mirvac Hotels
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Click here to view full case
study
Mirvac
Hotels - Netroomz, PDF Brochure(77.0 KB) |
| Pacific International Hotels |
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Pacific International Hotels operate 17 hotels and resorts
situated throughout Australia and the Asia Pacific region.
They needed a solution to promote and sell 17 hotels, direct, via the corporate website.
The system had to offer clients a secure, simple and fast solution to compare and book the group’s hotels.
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"Netroomz has been a hit, it has exceeded our expectations.
We have enjoyed a dramatic increase in direct online bookings and it is continuing to grow.
The feedback from our guests and our staff alike has been very positive." |
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Mr John Hiscox
General Manager – Finance and Operations,
Pacific International Hotels
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Click here to view full case
study
Pacific International Hotels - Netroomz, PDF Brochure(80.0 KB) |
| Hyatt International
Corporation |
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Hyatt needed to implement a Shared
Services Centre providing complete reservations, finance, IT
and other services for the chain's nine hotels throughout the
Pacific region.
Biko Technologies project managed the
establishment of Hyatt's Pacific Shared Services Centre
located in Melbourne, Australia. The center comprises a
40-seat contact centeras well as accommodating 20
finance, information systems and other support staff. The
assignment involved a turn-key approach including site
selection, selection of key technologies and vendors, staff
recruitment and management of the project capital expenditure
budget.
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"We selected Biko Technologies because
they offered a great combination of technical,
contact center and hospitality industry
expertise which we found very attractive. Their pragmatic
approach, down to earth advice and consistent clear
communication ensured the project implementation went
smoothly." |
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Mr Gebhard Rainer, Vice
President
Hotel Finance and
Technology, Hyatt International Corporation |
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Click here to view full case
study Hyatt International - Melbourne,
PDF Brochure(87.0 KB) | |
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| Retravision -
Online Catalogues |
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Retravision wanted to maximise the
value of
their printed
catalogues by making them
available online. Biko have
implemented a catalogue solution which is intuitive and
fast for customers wanting to view current in-store
catalogues and current special offers for their
area.
There is an administration function
which
enables Retravision staff
to create and upload
new
catalogues.
www.retravision.com.au
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"We view the website as an
importand extension of our far-reaching physical store
network.
By
implementing our printed catalogues online as well as
the opt-in email capability, we will further extend the
value gained from our investment in printed catalogues.
" |
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Mr Keith
Perkin
CEO - Retravision Pty
Ltd. |
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Click here to
view full case study Retravision, PDF Brochure(91.1
KB) | |
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| Hyatt International
Corporation |
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| Following the successful
implementation of a Shared Services Centre for
their German hotels in 1997, Hyatt International
decided to relocate and expand the center to cover
hotels in other parts of Europe. Biko Technologies
project managed the new implementation located in
Mainz, Germany, after a successful implementation
of the Pan-Pacific Shared Services Centre in
Melbourne. The center comprises a 40-seat contact
center as well as accommodating 20 finance,
information systems and other support staff The
center handles reservations callers from 13
countries comprising English, French, Italian,
German and Spanish speakers. |
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"With
the experience of a successful implementation in
Melbourne, Australia we again engaged Biko
Technologies to manage this important project for
us in Europe.
Once more, Biko's diligent
management and project communication ensured a
successful on time, on budget
implementation." |
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Mr
Gebhard Rainer, Vice President
Hotel Finance and Technology,
Hyatt International Corporation |
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Click
here to view full case study Hyatt International, PDF
Brochure(51.2 KB)
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Dymocks
is one of Australia's largest and most successful
franchised book retailers, operating
a network of stores in
Australia, New Zealand, Hong Kong and
Singapore.
Biko
Technologies developed and implemented a range of
projects with the Dymocks website achieving
significant improvements for
customers as well as
streamlining back end fulfilment
processes.
Biko
also provided technical advice and
expertise on capacity
planning and redundancy for the website's
infrastructure.
www.dymocks.com.au |
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"What we really value are
the suggestions that come back. Not only are
they doing the technical stuff, they are
thinking about Dymocks' business while they
work." |
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Christine Simmons, General
Manager
Marketing&Merchandise,
Dymocks |
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The
Dymocks web site is monitored by Biko's HawkEye
Website Monitoring
Service | |
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Travelodge Hotels and Resorts
have built a chain of fresh new hotels offering
excellent value for money. Travelodge has
appointed Biko to develop the company's online
presence and to provide strategic direction for
their evolving IT needs, which has involved
project management and implementation of core
operational systems as well as the development and
hosting of the
Travelodge
web-site.
www.travelodge.com.au
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"This was a mission
critical project with demanding time lines and
Biko had it working on Time and on
budget." |
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John
Farrell, CEO Travelodge |
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The
Travelodge web site is monitored by Biko's HawkEye
Website Monitoring
Service | |
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| Air Caledonie Holidays
Website |
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Air
Caledonie Holidays the packaged holidays arm of
Air Caledonie International. They
needed an online presence in
a hurry and Biko came to the rescue. The site
provides
specialized
information for planning and
booking a trip to New
Caledonia. Special
package promotions are
updated regularly so customers always get the
latest information and prices.
www.aircaledonieholidays.com
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"They are responsive and
professional and we enjoy a 'no fuss' web
presence which generates real business for
us." |
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George
Cecil, Marketing Manager Australia, Air
Caledonie Holidays |
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The
Air Caledonie web site is monitored by Biko's HawkEye
Website Monitoring
Service | |
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| Grace Removals Group - Online
Removal Quotation |
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Grace Removals customer web site provides for
dynamic interaction with internal back-end system.
This development enabled the capture of customer
quote requests and the insertion of them directly to
internal business critical information systems, in
parallel to the established telephone quotes request
system. Additionally, a payment gateway was
integrated with the public site, allowing customers
to make instant online payments.
www.grace.com.au
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"Biko's work has allowed us
to take out some redundant business processes
generating significant timesaving as well as
providing an innovative new service to our
customers." |
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Howard
Malyon, IT Manager Grace Removals
Group |
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| Trout Consultants
Website |
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Trout
Consultants provide a range of consulting service
for business's that are operating or considering a
franchise network. They wanted to harness the
power of the Internet and project their company's
presence on the World Wide Web. The web presence
had to reflect their company's professionalism and
just as importantly, accurately convey their
message.
http://www.troutconsultants.com.au |
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"We selected Biko to
develop and manage our online presence because
they took the time to understand our business
and what we are about. We also wanted a single
point of contact to develop, host and monitor
the site for us and Biko demonstrated their
ability to do this. We particularly liked the
proactive way in which they guided us in site
design to ensure it was practical and matched
the needs of our business." |
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Keith
Perkin, Director, Trout Consultants Pty
Limited | |
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| Hyatt Private Line
Website |
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Hyatt Private Line is a
loyalty program in which members are rewarded for
reservations. Hyatt hotels Members who have
accumulated sufficient reward points can redeem
them for various items and services including free
nights and meals at Hyatt hotels. Hyatt contracted
Biko to 'web-enable' their legacy Private Line
database so that members could view their point
status, claim reward and query missing stays.
www.privateline.com.au
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"Since Biko web-enabled the
Private Line system, we have seen an increase in
membership activity and the systems involved
have increased our customer service satisfaction
levels significantly. We have received extremely
positive feedback on the website from both
members and travel industry personnel with
particular reference to its clear and simple
functionality." |
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Antonia Gilbert, Director
of Loyalty Marketing - Pacific Hyatt
International
Hotels | |
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Dymocks
operate more than 90 stores throughout Australia,
New Zealand, Hong Kong, Singapore and the
Philippines. Dymocks
needed to consolidate
information from these stores on a daily, weekly
and monthly basis.
Biko
developed a web browser based Management
Information System (MIS) in
which data is polled from all
stores every night and reports are generated using
Crystal Reports product, connecting to a central
SQL Server Database. The reports include
Bestsellers
Report, Daily
Sales Comparison Report, Store
by Store Comparisons,
Benchmarking reports
and
Sales Budget tracking reports.
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"The new browser based MIS
system that Biko developed has generated several
significant business benefits for Dymocks
including reduced communication costs, more
timely management information and improved
integrity of information for the group.
Furthermore, we are already enjoying 'spin-off'
benefits from the new system including the
ability for our stores to electronically
download new releases into their store based
point of sales systems." |
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Simon
Spicer, Chief Financial Officer, Dymocks Group
of Companies |
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| Travelodge MIS /
Intranet |
|
| Travelodge appointed Biko to
develop a web based Management Information System
using Crystal's web server product connecting to
their central Oracle database. These reports
generate essential marketing and reservations
information for Travelodge's hotels throughout
Australia through an intuitive web browser
interface. |
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"Biko has a nice
complementary balance of technical and
hospitality industry knowledge, which we find
very attractive." |
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John
Farrel, CEO,
Travelodge | |
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| Grace Removals Group MIS
/ Intranet |
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Grace Removals
is one of the largest removal organisations in
Australia and New Zealand, with a network of
around 50 branches, including International
specialists branches and a fleet of over 650
vehicles. An MIS solution was developed,
consolidating and distributing both sales and
performance reports. Sales and
quotes
information stored in a Progress
database is
periodically consolidated to an SQL database
running on NT. Consolidated sales/performance
reports are then generated using Crystal Reports
and saved to Lotus Notes for internal
distribution.
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"In addition to providing valuable
business input to our projects we enjoy
a commercial relationship with Biko that
is relaxed, open and among the best
of all our suppliers." |
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Howard Malyon,
IT Manager Grace Removals
Group | |
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